Cancellation & Refund Policy

BookLeey Cancellation & Refund Policy

Cancellation of order:

•   You can cancel your order with BookLeey Support team before the product has been shipped. Your entire order amount will be refunded (If payment is done by online payment options). You can cancel an order by contacting BookLeey customer support by call or by chat.
  
•   You just need to confirm your order id and few verification questions to place a cancellation request on phone or chat.
  
•   Once the order is cancelled, a confirmation message will be sent to your registered mobile number.
  
•  Unfortunately, an order cannot be cancelled once the item has been delivered to you.
  

How long will it take to process a cancellation request?

•   Once a cancellation request is received, it will take maximum of 62 hours to process the request. You will be notified for the same.
  
•   However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
  

BookLeey is authorized to cancel your order at any point of time due to below reasons:

•   Technical issues related to pricing information.
  
•   Non-availability of the product(s).
  
•  Payment problem identified by Fraud Detection Department.
  
•   Delivery issues reported by our courier partners.
  
•   We are unable to reach you with your provided contact details.
  
•  Multiple failed attempts (more than 2 attempts) by delivery team because of no response from Customer.
  
•   Note: We may put additional checks and verification's or seek more information before accepting any order. We may contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
  
•  Addition of products and modification of orders after the order is placed:
  
• We currently do not allow the facility of adding or combining orders once they have been placed. In case of COD orders that have not been shipped, you may cancel the order and place another one.
  

How will I know that my order is cancelled?

•   You shall receive an automated message on your provided phone number once the order is cancelled. 
  

BookLeey Return policy:

•   In case of any printing or publishing defect, wrong product received, damaged product received or not satisfied with the product due to any reason customer has to notify us within 48 hours from the delivery. However, in case of any transit damages, the issue has to be reported within 24 hours. After which we may not be able to accept the complaint.
  
•   If you have received a damaged or defective product or if it is not as described, you can raise a return request on the Website/App/Mobile site within the applicable Returns Policy period.
  
•   Our Quality team checks each and every book and tries best to make sure that all the books sold on BookLeey are 100% original. We offer easy replacement for all orders, under certain conditions which are mentioned below:
  

1.           We may ask you to share the images of the product and the internal & external packaging material.
   
2.           Once the issue is verified and Exchange/Return is approved, Replacement will be done at no extra cost.
   
3.         BookLeey will try to replace the specific product ordered within 7 business days. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the Publisher/Booksellers.
   

Following are the terms and conditions for return/replacement:

•  Products must be in their original condition with all the supplementary materials provided.
  
•   Replacements will be made on basis of availability of that product from the Publisher/Booksellers.
  

Steps to follow to return a damaged product:

•   Click clear images of the product showing damages.
  
• Email us the images on support@bookleey.com along with your Order ID and contact details.
  
•  Explain the exact detail of the damage/defect and the status of the package that you received.
  
•   The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
  
• Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
  

BookLeey Returns Guideline:

Our Return Policy is implied only where the product have defect or damage. Cases where the wrong selection was made by the customer will be considered discretionary returns and may attract high Cancellation/Restocking Charges.

When are returns not possible?

•   There are certain scenarios where it is difficult for us to support returns, which are:
  
•   If the return request is made outside the specified time frame.
  
•   Items that are returned without original packaging, supplementary materials or any other add on.
  
•   If the product is damaged because of use or the product is not in the same condition in which you had received it.
  
•   Books that may/have been tampered or books with torned pages or covers.
  

How will I get a refund for the order I cancelled or returned?

•   Once the resolution is set for refund, we will soon move ahead with the refund.
  
•  The Refund will be processed in the Bank Account of the customer. You are required to provide your bank details. In exception cases if a customer doesn’t have a bank account, we will arrange a cash transfer through our delivery team,
  

I've still not received the refund in my bank account. Why?

•   If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
  
•   Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be happy to help you.
  

Ø  For all Cash on Delivery orders, The Refund will be processed in the Bank Account of the customer (Details has to be given by user).

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